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The last straw was a malfunctioning timer device installed to one of my lights. As a sat in front of the television late one night, it surged, the light bulb burst, and sparks shot across the room!Had I not been home, the place could’ve caught on fire. Main unit said “remove malfunctioning device. ” I was afraid to touch it, but I did because I was more afraid not to. I called to tell Vivint to cancel the contract and come get their equipment, and they told me I would be responsible for paying the 5 year monitoring contract in full when I was told by their rep that if I had to cancel before the contract expired there would be a minimal cancellation fee of $200. I have four pages of documented correspondence with Vivint – nothing but one problem after another.personal alert system
Just flush $500 down the drain. Loses wifi after short time. Absolutely no support. Bought two, they don't work even after electrician connected them and my tech guy installed them to the wifiJanuary 10, 2016IT SUCKS. WON'T STAY CONNECTED. HAD IT WORKING BUT JUST WON'T STAY CONNECTED.